[問卦] Trip機票亂退，不怕商譽被損嗎？

乳題，最近八卦和政黑鬧的沸沸揚揚，
青鳥說自己的機票被藍白草惡意退票，
導致不能飛回來參加歷史大罷免，
後續又說自己買了第二張？☺
https://i.imgur.com/C6PA7rf.jpeg
https://i.imgur.com/WtsuVrO.jpeg

現在相信的就說藍白草很惡劣，
不相信的就說青鳥自導自演，
所以寫信給Trip.com確認一下，
看後台是帳號有沒有被盜用的ip記錄，
或是定位系統的pin碼有沒有漏洞，
這樣就能真相大白了吧！？

畢竟這麼大的旅遊訂票網站，
資安管控這麼差的話，隨便就被搞，
誰還敢在上面訂票？這事關商譽，
Trip 應該出來說明一下吧？卦？

請AI擬好中英文格式，大家一人一信，
不用這樣吵，相信會有公正的答案的。

信箱網址：[email protected]
主旨：申訴與資安疑慮詢問
Complaint and Inquiry Regarding Security Concerns in a Ticket Booking Incident

Trip.com 客戶服務團隊 您好：

近日台灣網路社群熱議一起 Trip.com 訂票相關的爭議事件。一名用戶表示，其在 Trip.com 訂購機票後，分享了包含訂單編號與 PIN 碼的截圖，結果疑似被立場不同者利用該資訊惡意退票，導致無法返台參加罷免投票。

由於此事件牽涉政治話題，引發廣泛討論，雙方各執一詞，社會大眾難以分辨真相與謠言。為釐清事實，重建使用者對 Trip.com 平台的信任，特此致信詢問下列事項：

1. 是否有異常的 IP 登入紀錄（如來自非本人所在地或陌生裝置）與該退票行為有關？

2. 此筆退票是否透過完整帳號登入操作，或是僅透過訂單編號與 PIN 碼即可進行？

3. 若僅輸入訂單編號與 PIN 即可操作退票，Trip.com 是否設有簡訊或信箱的雙重驗證機制？

4. Trip.com 是否曾接獲過類似 PIN 系統或訂單操作流程存在漏洞的通報，並有無相關調查結果？

5. 面對此事社會高度關注，Trip.com 是否考慮公開說明調查結果與改進措施，以維護品牌商譽？

Trip.com 作為全球旅遊訂票領導平台，肩負龐大用戶個資與行程安全責任。若一張截圖即可能造成訂票被他人操控，將嚴重衝擊社會對平台的信任。誠摯希望貴方能夠正視此事，提供明確調查結果並進一步說明資安強化措施。

敬請回覆，感謝您撥冗處理。

此致
敬禮
（您的姓名）
（聯絡方式）
(Trip.com 訂單編1616322764252272）
( PIN碼：2889)
https://i.imgur.com/C6PA7rf.jpeg

---

Dear Trip.com Customer Support Team,

Recently, an incident has sparked significant discussion across online communities in Taiwan. A user alleged that after booking a flight through Trip.com, they shared a screenshot that included the order number and PIN code. This information was reportedly exploited by someone with opposing political views to cancel the flight, preventing the user from returning to Taiwan to vote in a political recall.

As this case involves political implications, the public is divided and the facts are unclear. To clarify the situation and restore user confidence in your platform, I would like to formally request clarification on the following points:

1. Were there any suspicious IP login records associated with the refund (e.g., logins from unusual locations or devices)?

2. Was the refund carried out via full account login, or was it possible to complete using just the order number and PIN code?

3. If only order number and PIN were required, does Trip.com implement any secondary verification methods (e.g., SMS or email confirmation)?

4. Has Trip.com previously received reports or conducted internal investigations into potential vulnerabilities related to the PIN or booking access systems?

5. Given the high level of public concern, will Trip.com consider issuing a public statement or clarification to address these security concerns and protect its reputation?

As a leading global travel service platform, Trip.com holds great responsibility for securing customer data and itinerary integrity. If a single screenshot can be exploited to manipulate a booking, this would greatly erode public trust in your service. We sincerely urge your team to take this incident seriously and respond with transparency and solutions.

Thank you for your attention. I look forward to your prompt reply.

Sincerely,
(Your Name)
(Contact Information)
( Booking Number：1616322764252272 )
(PIN：2889)
https://i.imgur.com/C6PA7rf.jpeg

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