[情報] 美國運輸部針對航班取消/延誤採取新命令

※ 引述《Paravion (ElonMusk)》之銘言：
: 標題: [閒聊] 4/17阿聯酋航班取消退費安排
: 時間: Sun Apr 28 00:27:29 2024
: 今天終於打通阿聯酋客服了
: 我打美國客服 是一個印度口音客服接的
: 他說不能電話退款也不能到機場ticket office退款
: 只能從官網填refund request
: https://i.imgur.com/O1cpcW1.jpeg

Under the rule, passengers are entitled to a refund for:

Canceled or significantly changed flights: Passengers will be entitled to a
refund if their flight is canceled or significantly changed, and they do not
accept alternative transportation or travel credits offered. For the first
time, the rule defines “significant change.” Significant changes to a
flight include departure or arrival times that are more than 3 hours
domestically and 6 hours internationally; departures or arrivals from a
different airport; increases in the number of connections; instances where
passengers are downgraded to a lower class of service; or connections at
different airports or flights on different planes that are less accessible oraccommodating to a person with a disability.
....
....
The final rule improves the passenger experience by requiring refunds to be:

Automatic: Airlines must automatically issue refunds without passengers
having to explicitly request them or jump through hoops.

Prompt: Airlines and ticket agents must issue refunds within seven business
days of refunds becoming due for credit card purchases and 20 calendar days
for other payment methods.

Cash or original form of payment: Airlines and ticket agents must provide
refunds in cash or whatever original payment method the individual used to
make the purchase, such as credit card or airline miles. Airlines may not
substitute vouchers, travel credits, or other forms of compensation unless
the passenger affirmatively chooses to accept alternative compensation.

Full amount: Airlines and ticket agents must provide full refunds of the
ticket purchase price, minus the value of any portion of transportation
already used. The refunds must include all government-imposed taxes and fees
and airline-imposed fees, regardless of whether the taxes or fees are
refundable to airlines.

The final rule also requires airlines to provide prompt notifications to
consumers affected by a cancelled or significantly changed flight of their
right to a refund of the ticket and extra service fees, as well as any
related policies.
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簡單說, 如航空公司嚴重延誤(國內超過3hrs/國際超過6小時)/取消航班, 且旅客不接受航空公司之替代安排 (如可能安排2~3天後相同/不同路線班機至目的地), 那航空公司
必須"自動"退款,無須旅客提出 refund request.

採信用卡付款者: 需於 7個工作天退款
採其他方式付款: 需於20個日曆天退款

來看看國籍飛美國3家航空-華航/長榮/星宇

華航: https://imgur.com/xBLeZ3A
公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔)

長榮: https://imgur.com/zkZ3gLA
公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔)

星宇: https://imgur.com/LL04jac
公告信用卡7天內, 其他方式20個工作天 (上面DoT 是說20個日曆天喔)

1. 需自動退款,不是旅客上網填 refund request form.

2. 此外,國籍三家皆未公告退款包含govertment-imposed 及 carrier-imposed fee,
也就是政府徵收的如機場服務費...及航空公司附加費如燃油附加費/booking fee訂位/
選位費...等.

若國籍航空以後針對進出美國的機票退款,不予退還甚麼國際航線訂位費用的話,
遲早應該會有旅客至美國運輸部(DoT)申訴.

國際航線訂位費用概況可至前陣子貼文一覽究竟.
https://www.ptt.cc/Aviation/E.2bpv3Hsnh9l8

當然,以上只適用進出美國或美國國內線.

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